Company Policies

 

Cancellation due to weather is at the discretion of Four Winds Carriage Company. Safety is our first priority. Should we determine the need to cancel due to weather, we will contact you by 2pm the day of your ride.  

No Refund Policy. Four Winds Carriage Company does not offer refunds do to cancellations. We will make every attempt to reschedule your ride either during the current season or offer you your choice of date and time for the 2018 season.


Four Winds Carriage Company reserves the right to refuse service to anyone for any reason; all fees and charges will apply. By making a reservation with Four Winds Carriage Company, the reservation holder and guest agree to HOLD HARMLESS Four Winds Carriage Company LLC Employees, Contractors, or Partners.

UNDER TEXAS LAW (CHAPTER 87, CIVIL PRACTICE AND REMEDIES CODE), AN EQUINE PROFESSIONAL IS NOT LIABLE FOR AN INJURY TO OR THE DEATH OF A PARTICIPANT IN EQUINE ACTIVITIES RESULTING FROM THE INHERENT RISKS OF EQUINE ACTIVITIES.





ZERO-TOLERANCE DRUG POLICY


Four  Winds Carriage Company has a Zero-Tolerance Policy regarding drugs and alcohol.  

    

Four Winds Carriage Company, LLC is committed to protecting the safety, health and well-being of all customers, employees, and other individuals in our workplace. We recognize that alcohol abuse and drug use pose a significant threat to our goals. We have established a drug-free workplace program that balances our respect for individuals with the need to maintain an alcohol- and drug-free environment. 


Please contact us at 940-395-8873 or info@fourwindscarriage.com to report a possible violation of this policy. You may also report any concern or complaint to the Department of Aviation, Transportation Regulation Division 214-670-3161 or avitransportationregulation@dallascityhall.com